Technology has taken over our lives, whether it is to call a person with such small device or watch what is happening around the world on our TV screens. It has made us dependent and addicted. Every invention has its adverse and propitious effects. To fulfill our needs we all have been walking miles, whatever the weather conditions are, our needs force us to step outside home and search for what we want. Considering this we are introduced to the aspects of online shopping.
One of the rapid growing examples of this advanced technology is E-Commerce. Online buying has increased exponentially throughout the world. The growth of e-shopping has been characterized by consumer demands and the number of goods available. Physical stores are focusing on their online business to cut cost. Many of the online businesses are being operated in households. This gave a boost to people’s income as the online business do not require physical space but just a few computers with a good internet connection.
With the rise of online shopping, retailers are faced with a new set of challenges to meet the growing demands https://t.co/ObQTfWRE4b
— WorldFirst UK (@WorldFirstUK) October 4, 2016
E-Commerce has many important factors such as security, privacy, trust, accessibility, awareness, familiarity, and quality of customer services that distinguish one business from other. It does come with many advantages i.e greater flexibility, lower cost structure, the scope of services and broader scale, accountability, greater transparency and faster transactions. Trust and security are vital factors in business to consumer E-Commerce. It gives consumers faith to pay and buy products or services even if they don’t know the e-trader. This enhances the level of adoption of E-commerce, it makes the e-transaction process easier, raises customer satisfaction, leads to the enhancement of consumer commitment, raises customer satisfaction, promotes the concept of loyalty, maintains a long-term relationship with customers and assists the acquiring of a competitive benefit. This trust reduces customer concern about information privacy and helps them to tolerate the irregular mistakes by the e-trader.
Convenience is the biggest factor for the growth of E-commerce. Another factor is the variety they offer as well as the price comparisons for best value of item across multiple e-shopping sites. E-shopping consumes less time and so is less hectic than physical shopping. Faster delivery, easier return policy and many sites offering free shipping have increased the worth of e-shopping. However, keeping people to be continually involved in e-commerce services is a challenge as it is so easy to get distracted, only with a few mouse clicks.
— Sourav Shah (@Souravone) June 3, 2017
Although E-shopping has become largely secure, people still feel uncomfortable sharing their credit card information to cyber shops. This issue has been continually addressed as you might have noticed when you put your personal information on any website it’s URL changes to ‘https’, this ’s’ is a sign that your information is secured from your end to the other by SSL. As time is passing, consumers are becoming confident at using technology and are building trust in E-shopping. E-shopping is growing and continually improving and we as customers love what it has to offer us.